ServiceNow Certified System Administration Practice

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What controls what type of data users can access within ServiceNow?

Access Control Lists (ACLs)
User Groups
Roles and Permissions
Data Policies

The correct answer is: Access Control Lists (ACLs)

Access Control Lists (ACLs) are the mechanisms in ServiceNow that define what type of data users can access. They determine the permissions for various records and fields based on the roles assigned to users, ensuring that access is granted or restricted according to specific criteria. ACLs can be configured to allow or deny access to tables, records, and specific fields within those records, making them essential for data security and management within the platform. While user groups and roles play significant roles in determining what data users might access, ACLs are the governing rules that enforce these permissions at a granular level. Data policies, on the other hand, are primarily focused on data integrity and validation rather than access control.