ServiceNow Certified System Administration Practice

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What is considered a best practice response time for a ServiceNow instance?

Total Response Time: network browser and server 3 seconds
Total Response Time: server below 1000 ms
Total Response Time: user waits up to 10 seconds
Total Response Time: under 5 seconds

The correct answer is: Total Response Time: network browser and server 3 seconds

The best practice response time for a ServiceNow instance is defined as the total response time, which includes the time taken for the network, browser, and server communication. A target of 3 seconds is typically set to ensure a smooth and efficient user experience. This timeframe considers all aspects of the data retrieval and rendering process within the platform, making it a comprehensive measure of performance. Keeping the total response time under 3 seconds for the user maintains a high level of usability and satisfaction. When users can quickly interact with the platform, they are more likely to remain engaged and efficient in their tasks. This benchmark is especially important in environments where quick access to information is critical, such as IT service management or customer support scenarios. Other options may set less stringent expectations. For instance, waiting up to 10 seconds or having a server response time below 1000 ms could imply slower interactions that could frustrate users and potentially lead to decreased productivity. Therefore, aiming for a target of 3 seconds encompasses both the technical performance and user experience elements essential for efficient system administration.