ServiceNow Certified System Administration Practice

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Which functionality allows users to retrieve and utilize external data in ServiceNow?

Data Extraction Tool
Import Sets and Transform Maps
External Sync Module
Data Dependency Manager

The correct answer is: Import Sets and Transform Maps

The correct answer centers around the functionality known as Import Sets and Transform Maps. This feature is integral to ServiceNow, allowing users to bring in external data from various sources. Import Sets act as temporary tables that hold the incoming data, and by using Transform Maps, administrators can define how this data should be mapped and transferred into the appropriate ServiceNow tables. This method is particularly useful when integrating data from legacy systems, third-party applications, or any external databases. It provides robust capabilities for data migration, ensuring that data is not only collected but also transformed into a compatible format that aligns with the ServiceNow architecture. While the other functionalities mentioned may sound relevant, they do not offer the same comprehensive data retrieval and integration capabilities as Import Sets and Transform Maps. For instance, the Data Extraction Tool focuses on extracting data from ServiceNow rather than importing external data. The External Sync Module typically pertains to synchronization tasks rather than direct data retrieval. Similarly, the Data Dependency Manager is related to assessing dependencies within ServiceNow itself rather than interacting with external data sources. Therefore, Import Sets and Transform Maps are indeed the key functionalities for retrieving and utilizing external data effectively in ServiceNow.